Terms & Conditions
By consenting to the terms and conditions you hereby understand and agree that the items you are ordering are handmade, custom/personalized, made to order items that are designed and created by Diva Creative Studio specifically for your order. These custom items take time to create, and are completed on a "date needed" basis.
All orders are booked and shipped on a date needed basis. We know the importance of planning an event so please order/plan accordingly. Your order will ship the same week to the date selected. Orders ship the beginning of the week typically Monday through Wednesday. All orders will receive tracking once shipped. It is your responsibility to track your order.
- We will not assume responsibility for lost or stolen packages or any delays with USPS, FedEx or UPS. Please contact us ahead of time about additional insurance options on packages. All packages include the minimum insurance.
Any issues with your order, please contact us within 24 hours of delivery. After 24 hours, we will not be able to provide assistance
- All copyrights and trademarks of the character images used belong to their respective owners and are not being sold.
- This is not a licensed product.
- You are paying for our time and customization of your item(s) as INSPIRATION ONLY. We do not claim ownership to any of the characters/graphics.
- All products are for PERSONAL USE ONLY.
- You may not forward, share, sell or distribute the file(s), in whole or in part. They are for non-commercial use only.
*REFUND & CANCELLATION POLICY*
If you decide to cancel, refunds are not given after 24 hours of purchase. We will provide you with a "Credit" for future events Only.
ALL SALES ARE FINAL. If you return any items to us unauthorized you will not be refunded for the items or shipping.
RETURNS, EXCHANGES, CANCELLATIONS OR REFUNDS WILL NOT BE ACCEPTED AS THIS ITEM IS CUSTOM.
Thank you so much for choosing Diva Creative Studio!
♥ Happy Planning ♥